Job Description

The Rapid is looking for Transit Enforcement Officer to join our team! The Transit Enforcement Officer role entails fare enforcement and ensuring the safety and security of all Rapid transit customers, employees, and facilities. This includes protecting assets, property, and lost and found items from accidents, theft, vandalism, and unauthorized entry.

If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid! The Rapid is a public transportation organization headquartered in Grand Rapids, MI, serving the following communities: Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming.

What will you be doing in this role:

• Maintain the safety, security, and control of assigned Rapid buildings and property.
• Familiar with cultural differences in order to meet all different customer needs.
• Familiar with all emergency plans and be able to act upon them.
• Knowledge of The Rapid properties and routes.
• Represent The Rapid in the most professional, courteous manner.
• Highly familiar and adhere to all policies, procedures, and standards.

• Effectively handle any security and fare evasion-related incidents which may arise.
• Conduct required daily patrols and complete all required reports (daily and incident.)
• Control access to the building, monitor surveillance camera system for anything suspicious on Rapid property or near Rapid property, responsible of the key control systems.
• Alert Director of Security of anything suspicious and notify emergency services, when necessary.
• Maintain radio communication.
• Approach passengers and request proof of fare payment while riding the Laker Line, and educate passengers on the fare payment system.
• Assist with the operation of ticket vending machines when needed.
• Encourage fare compliance by providing a highly visible presence.
• Exercise sound judgment to abuse of the self-service fare collection system.
• Issue accurate, complete and legible citations to persons not complying with fare regulations.
• Testify in adjudication proceedings when required.
• Report and document observed or reported fare collection equipment malfunctions, observations of unusual occurrences and safety/security incidents.
• Provide general assistance and information about using The Rapid network.
• Cross-train and perform other duties as assigned

To be successful in this role you will need:

• A High school diploma or equivalent. Plus either,
  • An associate degree from an accredited educational institution in criminal justice degree or closely related program OR,
  • Two (2) years full-time or it's part-time equivalent security experience in a fast-paced environment (preferably security, criminal justice, military police/security) with extensive exposure to the public. Previous experience in a customer forward-facing position requiring daily multiple interactions with members of the public preferred OR,
  • Military MOS 31B police/security OR,
  • Any equivalent combination of education and experience as defined above.
• Be able to work a varied schedule, nights and weekend work may be required. Be able to work any day of the week including holidays.
• The ability to remain calm under pressure situations.
• Critical thinking skills
• Security and Safety Awareness.
• Excellent communication (verbal and written)
• Microsoft office, Outlook Email, and the ability to learn new software as required.
• The ability to pass a criminal background check, and pre-employment drug screen.

Here's what you can look forward to as a valued member of our team:

• Hiring Rate: $21.92
• Shift: Varies , be able to work a varied schedule, nights and weekend work may be required. Be able to work any day of the week including holidays.
• Health Insurance - We offer three medical plan options through Priority Health for you and your spouse, and/or children. A Health Savings Account with an employer contribution and match is available with our High Deductible Health Plan!
• Dental Insurance - The Rapid offers two dental options through BCBSM, including orthodontic coverage.
• Vision Insurance - Is offered utilizing the VSP network.
• Retirement Contribution - We understand the importance of secure financial planning. You are eligible to participate in a 457 Retirement Saving plan on your first day. We offer a 10% employer contribution! 
• Life Insurance and Short-Term Disability -Benefit from basic life and AD&D Insurance and short-term disability provided by The Rapid.
• Wellbeing and Fitness - We care about your overall wellbeing. We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement.
• Explore your community - Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE!
• Vacation - Your vacation time accrues at 8 hours per month and Sick time accrues at 6 hours per month.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position requires extended periods of walking or standing including on a moving bus. Must be able to lift up to 25 pounds. May also include occasional bending, stooping, squatting, pushing and pulling. Employee is required to perform job duties in accordance with existing health and safety procedures and policies. Use of hands and arms is necessary primarily for use of office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus.

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an to request an accommodation at any point during the application/interview process.

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